Mantra Ala Moana
Guest Experience Manager (Finance)
Position Details
Position Title
Guest Experience Manager
Department
Front Office
Reports To
Director of Front Office
POSITION PURPOSE
Responsible for ensuring a personalized and memorable experiences consistently delivered and ensures that the highest levels of hospitality and service are provided. Manage all communications intended to enhance guest stay prior to guest's arrival as well as experiences while on property including guest enhancement services. Manages the flow of questions and directs guests within the lobby. Handles the tracking of service issues. Assists the Front Office Management Team in administering front office functions and supervising front of the house employees on a daily basis. (Front office areas include Bell/Valet, PBX and Front Desk). Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
ESSENTIAL FUNCTIONS
Leading Guest Services Teams
ALL Members & VIP Responsibilities
JOB QUALIFICATIONS
Education:
Experience:
JOB KNOWLEDGE
GENERIC
Aboriginal & Torres Strait Islander people are strongly encouraged to apply.
Recruitment information and inquiries: Zachariah Rivera - Talent and Culture Manager, Human Resources at 808-944-4390 or zachariah.rivera@alamoanahotel.com.