Federal Reserve Bank (FRB)
Technology Services Manager-Associate (ITS-Technical Services Management) (Finance)
The mission of the Federal Reserve System is to foster the stability, integrity, and efficiency of the nation's monetary, financial, and payments systems to promote optimal economic performance. Within this broad context the vital mission of the National IT Services is to deliver superior value to our customers through world-class IT services and solutions that are responsive to business needs, adaptive to change, and essential to the mission of the Federal Reserve System.
Job Summary:
Accountable for managing the services and portfolio of applications and infrastructure aligned with an internal business division client. Provide specialized technical services through knowledge and expertise focused on defining and improving client technology needs or product vision and strategy. Identify client business improvement opportunities by managing integration of emerging services. Define and deliver tools, products, platforms, processes and capabilities that directly influence efficiency of the portfolio. Create methodologies and best practices to ensure delivery of products and/or services aligned with IT standards. Position requires a full understanding of IT industry practices.
*Principal Duties and Responsibilities:
1) Develops and maintains business relationships with critical clients/vendors and represents client/vendor interests in the planning and implementation of services. May manage matrixed teams in the delivery of high-quality products on time and within budget.
2) Proactively identifies new service needs, assists in defining product vision and strategy, and represents client in technology planning efforts.
3) Actively resolves and tracks the completion of events, changes, problems, incidents, and requests within appropriate process guidelines. Coordinates business requirements and scope, and participates in cross-functional teams to ensure product adherence to business requirements.
4) Effectively communicates with clients and other resources to update and maintain progress status. Provide input / status updates to senior leadership and executives during project design, build, and testing phases.
5) Initiate projects, assist in determining the best technical implementation methods as well as a reasonable execution schedule. Compiles reports related to client needs, and assists in identifying and analyzing service trends. Creates documentation using industry standard tools such as Visio, PowerPoint, Word, etc. Be able to demonstrate proficiency in using these tools.
6) Serves as primary point of contact. Ensures the delivery of high-quality, cost effective and efficient services. Facilitates and coordinates planning and implementation efforts related to client`s needs.