Mercy Health
Patient Ambassador (Finance)
Thank you for considering a career at Mercy Health!
This is what we were meant to do - Together!
This position is responsible for the delivery or Room Service meals served to hospital patients. The ambassadors function as part of a comprehensive team that ensures the delivery of food and services to patients and the patient's guest that exceeds expectations. The program ensures that patient needs are met in real time, every meal, which in turn improves patient satisfaction. This position is responsible to maintain a clean, safe and sanitary work environment.
Bedside Order Entry -- Ambassador will take the patient's meal order at bedside (B/L/D) utilizing an IPAD and assisting the patient through the ordering process
Ambassador will pick up the patient tray cart and proceed to delivery the trays to the patients with complete follow through including proper scripting, ticket review, opening items, tray set up and the promoting of the tray through the tray monitor system
Ambassador will remove the tray as he/she is continually circulating on the assigned floor and rounding on each patient to ensure satisfaction with the meal
AM Beverage Cart service -- Patients and guests are offered a beverage 1st thing in the morning as a courtesy
PM Dessert Cart service -- Patients and guests are offered a dessert type snack in the afternoons and evening as the patient's diet permits
Unit Stock -- Ambassador will stock the unit refrigerator and the freezer in accordance with the appropriate par levels set for each specific unit and patient need
High School Diploma or GED, required
1 Year Customer Service Experience
Mercy Health is an equal opportunity employer.
We'll also reward your hard work with:
Scheduled Weekly Hours:
40Work Shift:
Days (United States of America)Department:
DietaryMercy Health provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process please contact our Human Resources Department at (513)952-5280 or by email at Recruitment@Mercy.com. This department will make sure you get connected with a Human Resources representative that can assist you.
Compensation & Benefits
EEO is the Law
Privacy Statement
FMLA Rights - English