SBA Network Service Inc. DBA SBA Communications Corporation

Apply for this job

Senior Manager, Network Operations Control Center (Project Management)



SBA Communications is a leading independent owner and operator of wireless communications infrastructure, including towers, buildings, rooftops, DAS and small cells. We offer a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.

We welcome your interest in SBA. Let us know a little about you by checking all that apply:

  • You are a self-starter.
  • You are resourceful and thrive in a fast-paced environment.
  • You have a strong work ethic.
  • You are passionate and driven to achieve results.
  • You are a team player who enjoys working in a collaborative environment.
  • You continuously challenge yourself to find innovative ways to improve.

You may be a perfect fit. At SBA, we operate with the highest sense of integrity and commitment to quality. We focus on achievement and operate with responsiveness, timeliness and accountability. Our culture of excellence incorporates working collegially, where every team member can contribute meaningfully and make a difference.

If you are ready to make an impact, join our team!

Your Next Career Opportunity – Senior Manager, Network Operations Control Center

The primary function of this position is to lead the Network Operations Center (NOC) team to enable mission critical essential operations that facilitate the prompt detection, resolution, escalation and reporting of service impacting events and incidents. This position is responsible for leading a team that provides Tier I, II, III support of SBAs entire products and services, including the Data Center operations and providing technical leadership direction. The Senior Manager, Network Operations Control Center is also responsible for ensuring the Data Centers are staffed and managed appropriately; managing outsource vendors; managing Service Level Agreements (SLAs) and ensuring we are meeting our customer SLA targets.

What You Will Do – Primary Responsibilities

  • Responsible for maintaining staffing levels and skill sets needed to operate a 24/7/365 NOC environment. This includes ensuring that all shifts are covered with the appropriate skill sets to support all product outages and impairments as well as network maintenance activities.
  • Strategic decision-making, leadership and planning of resources at multiple Network Operations Center (NOC) locations.
  • Design and implement effective strategies to ensure regular, consistent, and clear communications on a daily/regular basis to NOC team members and customers (internal and external).
  • Ensure NOC services provided meet or exceed internal and external service level agreements (SLAs).
  • Escalate outage events and/or impairments to appropriate individuals, teams, and organizations in a timely manner to ensure efficient resolution and to minimize customer impact.
  • Ensure escalation of outage events and/or impairments are resolved within appropriate timeframes and accurate notifications are sent to the corresponding parties at the applicable intervals.
  • Ensure compliance with NOC operational objectives, policies/procedures, work schedules, and reporting metrics.
  • Ensure departmental policies/procedures and documentation accurately reflect the current practices of the NOC and suggest changes/modifications when appropriate.
  • Allocate resources and delegate responsibilities to team members in order to maintain an effective and efficient department.
  • Manage budget (development and maintenance) for area of responsibility.
  • Serve as a liaison with key internal or external customers or vendors to resolve operational issues on a day-to-day basis and act as a third point of escalation internally and externally.
  • Drive continuous improvement initiatives within assigned areas of responsibility.
  • Work cross functionally with other team members and groups within the organization.
  • Effectively and professionally represent the NOC and its management team in meetings, conference calls, events, etc.
  • Contribute to the establishment of the organization's strategic goals and directly impact goal achievement of complex company-wide or interdepartmental projects with strategic importance.
  • Other projects and duties as assigned.

What You'll Need – Qualifications & Requirements

  • Bilingual in English/Spanish preferred
  • Bachelor's Degree Bachelor's degree in Electronics, Electrical, Computer Science, Computer Engineering, or a related field preferred.
    • and 5-10 years experience in leading multi technology operations center providing 24x7 support.
    • and 3-5 years experience in managing people with varying technical skill levels.
  • 3-5 years' proven management experience/ability with direct customer contact in a technical environment including Network Operations Center background supporting multi-technology operations.
  • Network experience in a centralized repair/troubleshooting/testing environment that included answering telephones, logging events in a ticketing system, and providing technical support and repair coordination.
  • Certification (current or past) in areas of expertise such as Cisco, Juniper, DAS Network, Microwave, WiFI, Optical and other fields is a plus.
  • Demonstrated knowledge and advanced proficiency working with Microsoft Office Suite software including Microsoft Word, Microsoft Excel, Microsoft PowerPoint and Microsoft Outlook.
  • Domestic Travel 20% of the time Visit data centers and other future SBA sites.
  • Valid Government Issued Driver's License
  • Juniper Networks Certified Professional (JNCIP-DC)
  • Cisco Certified Network Associate (CCNA)
  • Information Technology Infrastructure Library (ITIL)

    Apply Salary Minimum: 150000Salary Maximum: 150000

    Apply Here done