Front Desk Staff Assistant (Finance)

The primary purpose of a Receptionist is to greet and assist customers (visitors, students, faculty, and staff) in face to face interactions or by telephone, serving as the first point of contact. This position typically also performs general clerical support such as filing, mailing distribution, phone support, data entry and basic document creation. This position can be distinguished from other support positions by the nature of work, which consists of assisting and directing customers as they arrive as well as responding to customer questions and requests via phone, in-person, fax, or email to support the general office/department workflow. This work is performed with regular supervision using established procedures to do the work. This position requires basic computer skills, however the specific responsibilities of this position can be learned through on the job training. This position would not have supervisory responsibilities, but may assist in directing the work of a student or temporary worker as necessary. The position requires that an individual be skilled in basic customer service and prioritizing tasks in order to be able to direct the flow of visitors, phone calls, emails, appointments, etc.This position requires a high school diploma. Telephone skills and basic computer skills such as working knowledge of how to use Outlook and Word are required.

This position may be subject to a Level 1 or Level 2 criminal background check

Applicants for USF employment are entitled to request reasonable accommodation(s) in the application process. A request is to be made at least five (5) working days prior to the time the accommodation(s) is needed. Contact the USF ADA Lead ( hr-ADA-Request@usf.edu ) to coordinate your accommodation request.Working at USF
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With approximately 16,000 employees, the University of South Florida is one of the largest employers in the Tampa Bay area. We are dedicated to cultivating a talented, engaged and driven workforce that strives to be bold. Employees excel in USF's rich academic environment, which fosters their development and advancement. In 2025, Forbes recognized USF as one of Florida's best large employers, ranked No. 1 among the state's 12 public universities. Our first-class benefits package includes medical, dental and life insurance plans, retirement plan options, employee and dependent tuition programs, generous leave, and hundreds of employee perks and discounts.
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About USF
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The University of South Florida is a top-ranked research university serving approximately 50,000 students from across the globe at campuses in Tampa, St. Petersburg, Sarasota-Manatee and USF Health. USF is recognized by U.S. News & World Report as a top 50 public university and the best value in Florida. U.S. News also ranks the USF Health Morsani College of Medicine as the No. 1 medical school in Florida and in the highest tier nationwide. USF is a member of the Association of American Universities (AAU), a group that includes only the top 3% of universities in the U.S. With an all-time high of $738 million in research funding in 2024 and as a top 20 public university for producing U.S. patents, USF uses innovation to transform lives and shape a better future. The university generates an annual economic impact of more than $6 billion. USF's Division I athletics teams compete in the American Athletic Conference. Learn more at www.usf.edu .

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• Greets visitors and customers and notifies department/office staff of arrivals.
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• Assists visitors and customers with general questions such as who to contact, office hours, releasing basic account/status information, and responds to routine questions regarding the office/program/department which they are in.
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• Operates and manages multi-line telephones and routes incoming phone calls.
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• Organizes and prioritizes front desk tasks such as managing and monitoring electronic calendars for conference rooms, personal appointments, meetings, and events.
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• Performs general data entry.
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• Makes reservations such as travel arrangements or lunch reservations as necessary.
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• Distributes correspondence and information to appropriate persons in the office/department.
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• Stocks supplies and keeps office inventory.
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• Signs for packages and receives mail. Sorts and distributes the office mail.
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• Keeps the front office area and any public areas in neat and orderly condition.
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• Performs other related clerical duties as required or deemed necessary.
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