Lead, HR Services (Manufacturing)

Essential Job Functions

The following duties are normal for this position. The incumbent may perform some or all of these duties; however, it is not an exclusive or all-inclusive list. Other duties may be assigned.

• Assist HR Services team with triaging more complex cases and partnering with SMEs
• Ensure streamlined processes, workflows, metrics and system optimization
• Respond to service inquiries and requests with timely, accurate and professional replies
• Provide leadership and management of the HR service functions to ensure overall performance and achievement of the HR Strategy ensuring that our HR support services enable quality delivery
• Set long term strategic direction for the automation and digitization of HR services
• Anticipate key trends, opportunities and vulnerabilities to ensure systems are stable and support the demands of current programs and future growth
• Ensure accountability and support the HR function by strengthening organizational dashboards and reports, use of data analytics and trend analysis to measure organizational progress and to compare key indicators with external leading practices
• Foster a service mindset and ensure cooperation and engagement across the enterprise to ensure a unified strategy across all aspects of operations
• Keep current in all aspects of Human Resources through formal and informal training, participation in local and national professional organizations, continues learning and reading, and general professional curiosity

Education & Experience

• Bachelor degree or above in Human Resources or other relevant fields
• Minimum of 10 years' of progressive experience in an HR leadership role

Knowledge, Skills & Abilities

• Ability to drive operations and performance in a services environment through clear accountabilities and transparent governance
• Understanding of the various intersection points between business processes and technology
• Strong collaborative partnership skills to ensure effective resolution of inquiries
• Excellent business acumen and demonstrated competency in site and business partnership
• Effective, diplomatic and influential communication style that works across the organization to gain support and implement positive and successful change initiatives to improve overall HR processes and systems
• Excellent planning, coordination, and organizational skills
• Judgment, initiative, and tenacity demonstrated in an environment of rapid change

Physical Requirements & Work Environment

• Primarily works in an office environment with occasional time spent in a production and/or warehouse setting
• Occasional travel

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