Provides secretarial services to the Director and staff including typing correspondence and memos, assisting with special projects/reports, performing routine mailroom duties and providing general assistance to the Manager/Supervisor. Also greets and directs visitors and serves as receptionist and switchboard operator as needed. Reports to the Director.
EGH Nursing Purpose: To ensure safe, compassionate, innovative patient centered care, promote and engage in the advancement of evidenced-based nursing practice, create a culture of collaboration, professionalism and a healthy work environment.
MISSION, VALUES and SERVICE GOALS
MISSION: We deliver outstanding care, inspire health, and connect with heart.
VALUES: Trust. Respect. Integrity. Compassion.
SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.
Caring and Healing Environment:
Exhibits self-care as evidenced by balancing workload and scheduling lunch breaks.
Schedules and utilizes vacation days to renew/refresh as appropriate.
Recognizes stress or situational frustration while on duty and takes respite time as appropriate.
Care of team and care of patients/families - present in core values/standards of behavior.
Leadership:
Accepts accountability and responsibility to address issues and conflicts. Follows up with Director as needed.
Acts as a role model and precepts new associates as requested.
Teamwork:
Communicate, collaborate, and function with other members of the health team.
Informs nurse/physician of any life threatening emergencies, changes in patient condition.
Participates in shift briefs, debriefs, and huddles to improve communication, patient care, and teamwork.
Relays accurate pertinent information to nurse, physicians, director in timely manner.
Responds promptly to patient, family, and staff needs.
Assists in emergency situations as directed.
Fosters sense of trust and collaboration among team members and other departments.
Professional Practice:
Takes ownership and pride in their job.
Respect the dignity and rights of the patient regardless of socioeconomic status, personal attributes, or nature of health problem.
Maintain each patient's right to privacy by protecting confidential information.
Supply Inventory/Department Maintenance.
Monitors stock supplies and materials and reports shortages.
Keeps the rooms and department areas neat and orderly.
Performs QA checks as directed.
Patient Care Delivery:
Secretary
Greets patients and visitors in a friendly manner.
Notifies department when patient arrives.
Answers patient/visitor questions and refers to appropriate area when needed.
Positive and professional role model.
Office Function
Records monthly/daily echo stats.
Education and Experience
The knowledge, skills, and abilities as indicated below are normally acquired through the successful completion of a High School Diploma or equivalent. Up to 1 year experience is required. One to two years previous experience as a medical secretary and medical terminology is preferred.
Knowledge & Skills
Able to operate the following equipment: typewriter, computer, fax machine, telephone and copier.
Experience in Word Perfect and Windows.
Working Conditions
Works in a hospital office and patient are environment.
Physical Demands
Frequent sitting, standing, walking, light to moderate lifting, stooping, grasping and bending required.