Provide excellent customer service and prompt service delivery to create an extraordinary client experience.
Greet all clients that enter the bank and provide assistance to ensure they are directed and as necessary escorted to the appropriate areas of the bank depending on the purpose of their visit.
Receive incoming calls, conduct service requests and internal transfers as appropriate.
Understand and explain all Paragon products and services.
Accurately process all routine transactions such as deposits, withdrawals, loan payments and check cashing.
Issue official checks, traveler's checks per client request.
Maintain and consistently balance cash drawer daily. Investigate and resolve out-of-balance conditions.
Follow cash control procedures.
Perform Vault Custodial duties as needed
Processing and applying credit card payments.
Opening, closing and maintenance of safety deposit boxes.
Account closings upon authorized request.
Ensuring negotiability of an item by ensuring it is completed properly and verifying endorsements and signatures.
Process deposits received by mail and/or courier and providing receipts according to client specifications.
Process “in person” wire requests made in the branch office.
Reviewing daily reports for accuracy and specific actions
Responsible for reporting potential money laundering or other suspicious activity as it relates to transaction processing.
Understand and properly complete a CTR for reportable transactions, including cash exchanges.
Complete all required Bank Secrecy Act related training annually and maintain knowledge of current BSA policies.
KNOWLEDGE, SKILLS & ABILITIES
Proficient in Microsoft Office (Word, Power Point, Excel, Outlook).